Shipping policy
Shipping Policy
Last Updated: August 15, 2026
Thank you for shopping with CozyToes. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, international deliveries, and what to do if you experience a delivery issue.
1. Free Worldwide Shipping
We are pleased to offer FREE SHIPPING WORLDWIDE on orders placed through cozytoes.online.
There is no minimum purchase amount required to qualify for our standard free shipping unless otherwise indicated during a specific promotion.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, holidays, weather conditions, and other circumstances outside our reasonable control.
3. Order Processing
Orders must be processed before shipment.
Processing requirements may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.
Once an order has been prepared and dispatched, available shipment or tracking information may be provided to the customer.
4. Shipping Destinations
CozyToes offers shipping to destinations worldwide where delivery is reasonably available through our shipping partners.
In rare circumstances, certain destinations may be temporarily unavailable due to carrier restrictions, regulatory requirements, or logistical limitations. If we cannot fulfill an order to your destination, we will contact you and provide an appropriate resolution.
5. Order Tracking
Where tracking is available, customers may receive tracking information after an order has been dispatched.
Please allow time for a carrier's tracking system to register and update shipment information.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you discover an error in your shipping address, please contact us immediately at support@cozytoes.online.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
7. Delayed Shipments
Although most orders are expected to arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances such as customs inspections, carrier disruptions, severe weather, holidays, high shipping volumes, or destination-specific logistical conditions.
If your shipment appears significantly delayed, please contact our customer support team so we can assist you.
8. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, reception areas, or the applicable carrier where appropriate.
If you still cannot locate your package, contact us with your order information so we can review the situation.
9. Damaged Packages
If your order arrives damaged, please contact us promptly and provide your order number along with photographs of the package and affected product where appropriate.
We will review the situation and work toward an appropriate resolution.
10. International Orders and Customs
International shipments may be subject to customs procedures and destination-specific import requirements.
Any taxes, customs duties, import fees, or similar charges will be handled in accordance with applicable laws and any disclosures provided during checkout. Requirements may vary by destination.
Customs processing may occasionally affect delivery times.
11. Returns
Eligible products may be returned within 30 days of delivery, with free returns provided in accordance with our Return and Refund Policy.
12. Contact Us
For shipping or delivery questions, contact:
CozyToes
109 Riverbank Dr
Stamford, CT 06903
United States
Email: support@cozytoes.online
Phone: +1 516-249-7148
Website: cozytoes.online