Refund policy

Return and Refund Policy

Last Updated: August 15, 2026

At CozyToes, customer satisfaction is important to us. We want you to feel confident when shopping at cozytoes.online. This Return and Refund Policy explains the conditions and procedures for returns, refunds, damaged items, and order-related concerns.

1. 30-Day Return Policy

We offer free returns within 30 days of receiving your order.

To be eligible for a return, the item should be in substantially the same condition in which you received it, unworn or unused, and in its original packaging where reasonably possible.

Please retain your order confirmation or other proof of purchase.

2. How to Request a Return

To request a return, contact us at:

Email: support@cozytoes.online
Phone: +1 516-249-7148

Please include your order number, the item you wish to return, and the reason for your return.

If your return is accepted, we will provide instructions regarding where and how to return your item. Please do not send products back without first contacting our customer support team.

3. Free Returns

Eligible returns requested within the 30-day return period are free of charge. Any applicable return instructions or shipping arrangements will be provided after your return request has been approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered.

When contacting us, please provide your order number and, where appropriate, photographs showing the issue. We will review your request and work to provide an appropriate solution, which may include a replacement or refund.

5. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not qualify for return once used or worn unless they arrive defective, damaged, or incorrect.

Products that have been materially altered, damaged after delivery, or show clear signs of use beyond what is reasonably necessary to inspect them may not qualify for a standard return.

Please contact us before returning an item if you are unsure whether it is eligible.

6. Exchanges

If you would like a different item, size, color, or style, please contact us. Availability cannot be guaranteed.

Depending on the circumstances, the most efficient option may be to return the eligible item and place a new order.

7. Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable to standard orders because CozyToes provides free worldwide shipping.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered processing or been dispatched. If an order has already shipped, you may request an eligible return after receiving it.